Xero’s Paypal feed is crap

I’ve been setting up a new paypal account and I thought it would be nice to get the feed of transactions directly into Xero. Unfortunately Xero’s PayPal feed doesn’t understand how PayPal initially puts your transactions on hold until your account is fully verified. This leads to having your transactions incorrectly imported twice (with incorrect values) into Xero.

I showed the error to Xero and after quite a bit of nagging them to follow it up, giving them futher evidence of the error whey they tried to deny it they eventually came back with a solution of “just manually delete the extra transactions”. This defeates the entire purpose of the feed. Well done Xero! *slow clap*

Here is their support response for your viewing pleasure:

Hi Jason

It appears that PayPal are putting a hold on these transactions when they occur and releasing the funds to your account at a later date.

What this means is that the feed is correctly importing the Gross amount and Fee amount at the correct date and when the net amount has been released to your account later in the month by PayPal, the feed is picking this up as a new transaction.

We’d suggest deleting the incorrect Net amounts that have imported. Please let us know if you have any further questions.

Xero Help Centre: Delete a Bank Statement Line

Kind regards
Michael

One of the major selling points of Xero is their feed integration, but if they can’t even get PayPal right, what’s the point?