Dear CommBank,
While I think NetBank is great, the BPayView part seriously lets it down. I tweeted my feelings about this and you asked for feedback, so here it is:
1. It silently lets the biller prevent you from viewing older bills. eg. I cannot view Sydney Water bills older than 6 months. but you don’t know this until you try to view the bill, you seen the “This bill is unable to be opened at this time.” and then you call tech support and they inform you that Sydney Water prevents bills older than 6 months from being viewed.
2. It auto archives bills after 18 months. This should be at least 2 years if not 7 in my opinion
3. if you open a bill and try to save the PDF, the PDF is not named something sensible so you can quickly save it and move on to the next bill, making saving bills a tiresome slow process.
4. There should be an option to email the bills to you as a PDF as and when they become available.
5. The archived bills view is useless a it does not show the date of the bill or anything useful about the bill except the amount. This is maddeningly annoying.
6. You cannot open archived bills. well this wouldn’t be such a problem if points 2,4 and 5 were taken care of.


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